Frequently asked questions

IVR is an automated phone system that interacts with callers. It can benefit your business by improving customer service and efficiency.

IVR uses pre-recorded voice prompts and touch-tone keypad entry to route callers to the appropriate department or provide information.

IVR can benefit businesses of all sizes. It's scalable and can be customized to meet the specific needs of your business. 

IVR provides quick access to information and assistance, reducing wait times and frustration for callers. Instead of being transferred, callers can direct themselves, as best possible, to who they need to speak with.

Yes, that's exactly what do! We offer customization options to ensure your IVR system aligns with your brand's voice and image.

IVR automates routine tasks, freeing up human agents for more complex tasks, which can boost overall efficiency for your business.

The setup time for an IVR system varies depending on complexity but can typically be integrated relatively quickly. We provide only the audio, so make sure you've got the routing set up with your phone maintainer!

IVR systems can provide an option to speak with a live agent if a caller encounters difficulties or needs further assistance.

The cost of IVR services varies depending on your business's needs and complexity. We can provide you with a customized quote after discussing your specific requirements.